If I do not have my tracking number, is it still possible to track my shipment?
Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you have the shipper’s reference number, you can use our online Shipper’s Reference Tracking service.
When I attempted to track my SAL Carriers shipment, I received an invalid waybill error message. Why?
There could be various reasons. The Express Trans – Shipping & Delivery Express Waybill for Time Definite shipments is a 10 digit numeric number (e.g. 1234567890, 2345678901), so please recheck the number and try again.
Why do I sometimes get information for a shipment that is not going to the intended destination?
Express Transport & Delivery periodically recycles shipment waybill numbers for operational reasons. Occasionally this results in information being in our systems at the same time for two shipments travelling under the same waybill number. SAL Carriers is working hard to eliminate these occurrences however, in the meantime, please be assured that while this information may be confusing, your physical shipment will be heading to its correct destination and be receiving the same careful attention as every other shipment in our network.
The tracking results are showing that my shipment is going to a different town or city than it was initially addressed to. Why is this?
The Pickup and Delivery destinations shown on the SAL Carriers press tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).